Privacy Policy
Last updated: 10 July 2026
DIABETECH Health is a digital diabetes monitoring and care-support platform. This Privacy Policy explains how we collect, use, protect, and manage information when patients, clinicians, researchers, and administrators use the platform.
1. Information we collect
Depending on your role and how you use DIABETECH Health, we may collect:
- Account information such as name, username, email address, role, and hospital or study affiliation.
- Diabetes-related information such as glucose readings, time in healthy glucose range, high and low glucose events, and clinical review notes.
- Wearable and lifestyle information such as activity, heart rate, sleep, stress, calories, and meal or nutrition data where connected or uploaded.
- Communication information such as clinician messages, appointment records, and support requests.
- Technical information such as login time, device/browser type, IP address, failed login attempts, and security audit logs.
2. How we use information
We use information to support diabetes monitoring, patient feedback, clinician review, appointment management, research analysis where applicable, account security, and platform improvement.
3. Health and research data
Where DIABETECH Health is used as part of a research study, research data should be handled according to the approved study protocol, ethics approvals, consent forms, and applicable data protection requirements. Research outputs should use de-identified or coded participant data where possible.
4. Data sharing
We do not sell personal or health information. Information may be shared only with authorised care-team members, approved research staff, system administrators, or service providers needed to host, secure, and operate the platform.
5. Data protection
DIABETECH Health uses role-based access, authentication, secure sessions, audit logging, and encrypted web connections where available. Users must keep their passwords private and report suspected unauthorised access.
6. User rights
Users may request access to their information, correction of inaccurate information, account support, or deletion where legally and ethically appropriate. Some research or clinical records may need to be retained according to applicable regulations, ethics approvals, or clinical governance requirements.
7. Contact
For privacy questions, support, or data requests, contact DIABETECH Health using the contact details below.